Re: [Simply Computers] HP officejet 6500 e709a trouble

 

Hi Jacqueline,

Printer problems can be a real pain. I also use an HP 6500 and luckily I've never had a problem so
far - great printer. If you google for "general printer error 061011bec", you'll see that you're not
alone with this problem. People sometimes have it just after they've unpacked the printer. At least
you've been able to use yours ;-)

You don't have a paper jam do you?
http://www.ehow.com/how_7362580_troubleshoot-hp-6500.html

Here's a website with various solutions - give these a try first.
http://fix-your-printer.blogspot.com/2011/02/error-0x61011beb-on-hp-officejet-and.html

Alternatively, have you tried calling HP? Here in the Netherlands at least, they offer good support
for their printers.

Method for aligning the cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01654630&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Main website for the HP 6500
http://h10025.www1.hp.com/ewfrf/wc/product?product=3795314&lc=en&cc=us&dlc=en&lang=en&cc=us

You can also try the HP Print Diagnostic Utility
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&lc=en&dlc=en&cc=us&lang=en&product=3795314

Hope something here helps,
Alan

----- Original Message -----
From: "Jacqueline Davidson" <fredjacqueline@bellsouth.net>
To: <simplycomputers2@yahoogroups.com>
Sent: Monday, June 06, 2011 5:27 PM
Subject: [Simply Computers] HP officejet 6500 e709a trouble

> My printer will not print. ( Now it also will not shut down. ) It makes the sound as though it it
> warming up but displays "general printer error 061011bec. Refer to printer documentation."
>
> Printer documentation only addresses the fax portion of the machine.
> It also states that it cannot align the cartridges.
> So I am having a problem apparently with aligning my cartridges. I went to the site offered by a
> very good computer friend:
> HP Officejet 6500 (E709a) and 6500 wireless (E709n and E709q) all in one print.
> I could follow all instructions until I got to clicking on printer toolbox and it does nothing.
> Cannot go from there to complete the last instructions.
> Does anyone else have this printer and have you had and fixed the problem? Is the printer beyond
> repair?
> Thanks, Jacqueline
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Visit Simply Computers Tech Support Group and Helpdesk (24x7). Providing 100% free Computer Tech
> Support since 1999. With over 12,000 members Simply Computers is one of the largest and most
> active Tech Support Forums on the Internet.
> http://tech.groups.yahoo.com/group/simplycomputers2
>
> Yahoo! Groups Links
>
>
>

__._,_.___

Reply to sender | Reply to group | Reply via web post | Start a New Topic

Messages in this topic (2)

Recent Activity:

• New Members 22

Visit Your Group

Visit Simply Computers Tech Support Group and Helpdesk (24x7). Providing 100% free Computer Tech Support since 1999. With over 12,000 members Simply Computers is one of the largest and most active Tech Support Forums on the Internet.
http://tech.groups.yahoo.com/group/simplycomputers2

Switch to: Text-Only, Daily Digest • Unsubscribe • Terms of Use

.

__,_._,___