Saturday, October 1, 2011

[Simply Computers] Re: Computer shutting down

 

Hi Roger X
Many thanks for the sensible reply. I tried the uninstall/install route again. Unfortunately the computer then came up with the message 'unable to find folder' (or something similar even though it was looking for the install disc in the disc drive with the disc actuallyb in the drive)! Sooooo
I bit the bullet and did a restore to factory settings (I didn't have a decent recovery point set up). While this may sound drastic I am fortunate in that my hard drive is partitioned about 50/50 and I automatically save EVERYTHING I want to keep to drive D and so all I lost was the programs which I had discs for any way.
- Hence the delay in getting back to you. So far (touch wood) everything appears to be working OK (apart from the keyboard set-up ... see my latest ask for help.
Once again. many thanks for your help.
Regards Mike

--- In simplycomputers2@yahoogroups.com, "RogerX19" <helpmeroger@...> wrote:
>
> Hello,
>
> Yes, XP comes set to restart whenever it encounters a system error. You can turn this off in Control Panel, System, Advanced, Startup and Recovery, but then when it crashes, you will get the old Blue Screen (of Death), and then you'll have to press and hold the power button to get it to shutdown.
>
> I would remove the Service Packs and see if Publisher will run with just the basic installation of Office. If so, you can reinstall each Service pack and try it again.
>
> If not, try uninstalling Office (again) When you select to Uninstall it, you should be given an option to Repair it. Try that.
>
> let us know ..
>
>
> ps ... you didn't mention why you uninstalled it in the first place..
>
> rogerX
>
>

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