Hi Roger,
I have tried another browser (internet explorer) I am getting the same
results. All of my anti-virus are up to date I am running Avast free
version I also use SuperAntiSpyware free edition. I ran Avast it picked up
nothing . SuperAntiSpyware however picked up 188 tracking cookies which I
quarantined. But the quarantine did not fix one of my issues.
On Wed, Nov 2, 2011 at 8:39 PM, RogerX19 <helpmeroger@earthlink.net> wrote:
> **
>
>
> Hi
>
> I have read your post through a couple of times, but are not sure what you
> want us to do.
>
> I see you are having trouble with Firefox. When that happens, we usually
> suggest that the person try to do the same steps with another browser, such
> as IE or Google's Chrome, and compare the results.
>
> And please let us know what the results are.
>
> From what you've posted, it's possible that your computer is infected with
> some malware, which is capturing the password that you registered with, and
> changing it, so that you cannot login to the account that you created, but
> someone else can.
>
> That's a bit extreme, and you problem might be much simpler.
>
> Please try your steps with another browser or two, and tell us what
> happens.
>
> Also, tell us what antivirus you are using, and is it up to date?
>
> Have you run Malwarebytes' Antimalware lately? If not, please do so.
>
> rogerX
>
>
> --- In simplycomputers2@yahoogroups.com, "sdubsdubsdub1" <stephssaid40@...>
> wrote:
> >
> > My OS is windows 7 64 bit Below is an email that I have sent to Mozilla
> outling the problem . I am contacting you also as I don't feel confident I
> will get a reply to my problem:
> >
> > -- I have 3 issues.
> >
> > 1. When getting directions on Google maps In the address bar it shows me
> that "This website does not supply identity information. Your connection to
> this web site is not encrypted"
> > Firefox alerts me that I am not secure because I am not updated.
> > Which brings me to the second issue.
> >
> > 2. Steps I took to resolve this issue:
> >
> > Firefox - options
> > Advanced tab
> >
> > Update tab
> > The first 3 boxes are checked :
> > -/Firefox
> > -/ Add-ons
> > -/ Search Engines
> >
> > When updates to Firefox are found there are two options
> > Ask me what I want to do
> > Automatically warn me if this will disable any of my add-ons. I hae
> checked the 2nd option to warn me.
> > Next I see show update history. I click that link . The following is
> what I see:
> > Dating back to 9/5/2011 I see updates. Following are the details
> > "Firefox 6.0.1 security update installed on Monday 9/5/2011 3:24:12 PM
> > Status Update server not found check your internet connection "
> > My internet connection currently is fine. But I am currently seeing the
> same error.
> > There are 3 of the same failed attempts on prior occasions including
> today.
> > This takes me to my 3rd issue.
> > 3. So I attempt to have a live chat. Chat is closed . So attempt to ask
> a question. Its required that I register. So I register. I validate my
> registration through the link in the email you send me. I attempt to login
> I cant due to invalid password error. I reset my password go back to my
> email this time I cut and paste the link into my address bar. I attempt to
> login. Invalid password I try a 3r and 4th time to login I am very careful
> when resetting my password not to make errors and make sure the caps lock
> is off. Still I am getting an invalid password error.
> >
> > Can you provide me with some assistance.
> >
> > Stephanie
> >
> >
> http://maps.google.com/maps?q=g&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a&um=1&ie=UTF-8&hl=en&sa=N&tab=wl
> >
> > Looks now there is a 4th issue when trying to submit my request for help
> I could not do so in your provided link: ( http://input.mozilla.com-enUS/feedbacksad ) so I have cut and pasted this to email
> to you from my gmail account. Which is also the email I registered with
> when trying to get support.
> > i get an error invalid address. So I looked your address up on Google.
> i'm crossing my fingers hoping you get my email.
> >
> > Thanks
> >
>
>
>
--
Stephanie
[Non-text portions of this message have been removed]
http://tech.groups.yahoo.com/group/simplycomputers2
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