To reduce this to a level of simplicity: Is this a problem with not being able to update to the current version?
What happens when you click on Firefox | Help. What version are you and does it state you're up to date. If you're not up to date what does it do?
--- In simplycomputers2@yahoogroups.com, "sdubsdubsdub1" <stephssaid40@...> wrote:
>
> My OS is windows 7 64 bit Below is an email that I have sent to Mozilla outling the problem . I am contacting you also as I don't feel confident I will get a reply to my problem:
>
> -- I have 3 issues.
>
> 1. When getting directions on Google maps In the address bar it shows me that "This website does not supply identity information. Your connection to this web site is not encrypted"
> Firefox alerts me that I am not secure because I am not updated.
> Which brings me to the second issue.
>
> 2. Steps I took to resolve this issue:
>
> Firefox - options
> Advanced tab
>
> Update tab
> The first 3 boxes are checked :
> -/Firefox
> -/ Add-ons
> -/ Search Engines
>
> When updates to Firefox are found there are two options
> Ask me what I want to do
> Automatically warn me if this will disable any of my add-ons. I hae checked the 2nd option to warn me.
> Next I see show update history. I click that link . The following is what I see:
> Dating back to 9/5/2011 I see updates. Following are the details
> "Firefox 6.0.1 security update installed on Monday 9/5/2011 3:24:12 PM
> Status Update server not found check your internet connection "
> My internet connection currently is fine. But I am currently seeing the same error.
> There are 3 of the same failed attempts on prior occasions including today.
> This takes me to my 3rd issue.
> 3. So I attempt to have a live chat. Chat is closed . So attempt to ask a question. Its required that I register. So I register. I validate my registration through the link in the email you send me. I attempt to login I cant due to invalid password error. I reset my password go back to my email this time I cut and paste the link into my address bar. I attempt to login. Invalid password I try a 3r and 4th time to login I am very careful when resetting my password not to make errors and make sure the caps lock is off. Still I am getting an invalid password error.
>
> Can you provide me with some assistance.
>
> Stephanie
>
> http://maps.google.com/maps?q=g&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a&um=1&ie=UTF-8&hl=en&sa=N&tab=wl
>
> Looks now there is a 4th issue when trying to submit my request for help I could not do so in your provided link: ( http:// input.mozilla.com-enUS/feedbacksad ) so I have cut and pasted this to email to you from my gmail account. Which is also the email I registered with when trying to get support.
> i get an error invalid address. So I looked your address up on Google. i'm crossing my fingers hoping you get my email.
>
> Thanks
>
http://tech.groups.yahoo.com/group/simplycomputers2
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