Hi
I have read your post through a couple of times, but are not sure what you want us to do.
I see you are having trouble with Firefox. When that happens, we usually suggest that the person try to do the same steps with another browser, such as IE or Google's Chrome, and compare the results.
And please let us know what the results are.
From what you've posted, it's possible that your computer is infected with some malware, which is capturing the password that you registered with, and changing it, so that you cannot login to the account that you created, but someone else can.
That's a bit extreme, and you problem might be much simpler.
Please try your steps with another browser or two, and tell us what happens.
Also, tell us what antivirus you are using, and is it up to date?
Have you run Malwarebytes' Antimalware lately? If not, please do so.
rogerX
--- In simplycomputers2@yahoogroups.com, "sdubsdubsdub1" <stephssaid40@...> wrote:
>
> My OS is windows 7 64 bit Below is an email that I have sent to Mozilla outling the problem . I am contacting you also as I don't feel confident I will get a reply to my problem:
>
> -- I have 3 issues.
>
> 1. When getting directions on Google maps In the address bar it shows me that "This website does not supply identity information. Your connection to this web site is not encrypted"
> Firefox alerts me that I am not secure because I am not updated.
> Which brings me to the second issue.
>
> 2. Steps I took to resolve this issue:
>
> Firefox - options
> Advanced tab
>
> Update tab
> The first 3 boxes are checked :
> -/Firefox
> -/ Add-ons
> -/ Search Engines
>
> When updates to Firefox are found there are two options
> Ask me what I want to do
> Automatically warn me if this will disable any of my add-ons. I hae checked the 2nd option to warn me.
> Next I see show update history. I click that link . The following is what I see:
> Dating back to 9/5/2011 I see updates. Following are the details
> "Firefox 6.0.1 security update installed on Monday 9/5/2011 3:24:12 PM
> Status Update server not found check your internet connection "
> My internet connection currently is fine. But I am currently seeing the same error.
> There are 3 of the same failed attempts on prior occasions including today.
> This takes me to my 3rd issue.
> 3. So I attempt to have a live chat. Chat is closed . So attempt to ask a question. Its required that I register. So I register. I validate my registration through the link in the email you send me. I attempt to login I cant due to invalid password error. I reset my password go back to my email this time I cut and paste the link into my address bar. I attempt to login. Invalid password I try a 3r and 4th time to login I am very careful when resetting my password not to make errors and make sure the caps lock is off. Still I am getting an invalid password error.
>
> Can you provide me with some assistance.
>
> Stephanie
>
> http://maps.google.com/maps?q=g&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a&um=1&ie=UTF-8&hl=en&sa=N&tab=wl
>
> Looks now there is a 4th issue when trying to submit my request for help I could not do so in your provided link: ( http:// input.mozilla.com-enUS/feedbacksad ) so I have cut and pasted this to email to you from my gmail account. Which is also the email I registered with when trying to get support.
> i get an error invalid address. So I looked your address up on Google. i'm crossing my fingers hoping you get my email.
>
> Thanks
>
http://tech.groups.yahoo.com/group/simplycomputers2
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