I have no idea why you have a login issue but that "input.mozilla" link is not the one to use for Firefox support. So, just forget about your login issues at that site. Perhaps the problem is with the site and not one that you can correct.
You should find assistance here:
http://forums.mozillazine.org/viewforum.php?f=38
At that site, register and then present any issue that you are now having in a detailed, but concise manner. At this time, don't even bother posting to them about the login problem at that input.mozilla site. Just address your primary issue, which if I read correctly is about updating Firefox.
--- In simplycomputers2@yahoogroups.com, renee thompson <stephssaid40@...> wrote:
>
> Hi Roger,
>
> I have tried another browser (internet explorer) I am getting the same
> results. All of my anti-virus are up to date I am running Avast free
> version I also use SuperAntiSpyware free edition. I ran Avast it picked up
> nothing . SuperAntiSpyware however picked up 188 tracking cookies which I
> quarantined. But the quarantine did not fix one of my issues.
> On Wed, Nov 2, 2011 at 8:39 PM, RogerX19 <helpmeroger@...> wrote:
> >
> > Hi
> >
> > I have read your post through a couple of times, but are not sure what you
> > want us to do.
> >
> > I see you are having trouble with Firefox. When that happens, we usually
> > suggest that the person try to do the same steps with another browser, such
> > as IE or Google's Chrome, and compare the results.
> >
> > And please let us know what the results are.
> >
> > From what you've posted, it's possible that your computer is infected with
> > some malware, which is capturing the password that you registered with, and
> > changing it, so that you cannot login to the account that you created, but
> > someone else can.
> >
> > That's a bit extreme, and you problem might be much simpler.
> >
> > Please try your steps with another browser or two, and tell us what
> > happens.
> >
> > Also, tell us what antivirus you are using, and is it up to date?
> >
> > Have you run Malwarebytes' Antimalware lately? If not, please do so.
> >
> > rogerX
> >
> >
> > --- In simplycomputers2@yahoogroups.com, "sdubsdubsdub1" <stephssaid40@>
> > wrote:
> > >
> > > My OS is windows 7 64 bit Below is an email that I have sent to Mozilla
> > outling the problem . I am contacting you also as I don't feel confident I
> > will get a reply to my problem:
> > >
> > > -- I have 3 issues.
> > >
> > > 1. When getting directions on Google maps In the address bar it shows me
> > that "This website does not supply identity information. Your connection to
> > this web site is not encrypted"
> > > Firefox alerts me that I am not secure because I am not updated.
> > > Which brings me to the second issue.
> > >
> > > 2. Steps I took to resolve this issue:
> > >
> > > Firefox - options
> > > Advanced tab
> > >
> > > Update tab
> > > The first 3 boxes are checked :
> > > -/Firefox
> > > -/ Add-ons
> > > -/ Search Engines
> > >
> > > When updates to Firefox are found there are two options
> > > Ask me what I want to do
> > > Automatically warn me if this will disable any of my add-ons. I hae
> > checked the 2nd option to warn me.
> > > Next I see show update history. I click that link . The following is
> > what I see:
> > > Dating back to 9/5/2011 I see updates. Following are the details
> > > "Firefox 6.0.1 security update installed on Monday 9/5/2011 3:24:12 PM
> > > Status Update server not found check your internet connection "
> > > My internet connection currently is fine. But I am currently seeing the
> > same error.
> > > There are 3 of the same failed attempts on prior occasions including
> > today.
> > > This takes me to my 3rd issue.
> > > 3. So I attempt to have a live chat. Chat is closed . So attempt to ask
> > a question. Its required that I register. So I register. I validate my
> > registration through the link in the email you send me. I attempt to login
> > I cant due to invalid password error. I reset my password go back to my
> > email this time I cut and paste the link into my address bar. I attempt to
> > login. Invalid password I try a 3r and 4th time to login I am very careful
> > when resetting my password not to make errors and make sure the caps lock
> > is off. Still I am getting an invalid password error.
> > >
> > > Can you provide me with some assistance.
> > >
> > > Stephanie
> > >
> > http://maps.google.com/maps?q=g&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a&um=1&ie=UTF-8&hl=en&sa=N&tab=wl
> > >
> > > Looks now there is a 4th issue when trying to submit my request for help
> > I could not do so in your provided link: ( http://input.mozilla.com-enUS/feedbacksad ) so I have cut and pasted this to email
> > to you from my gmail account. Which is also the email I registered with
> > when trying to get support.
> > > i get an error invalid address. So I looked your address up on Google.
> > i'm crossing my fingers hoping you get my email.
> > >
> > > Thanks
> Stephanie
http://tech.groups.yahoo.com/group/simplycomputers2
0 comments:
Post a Comment
Note: Only a member of this blog may post a comment.