If I may ask, when you registered using your Android phone, did you also use the phone to go back and try to login to the Firefox support site?
Did that fail?
At the time, was your phone using 3G or WiFi?
rogerX
--- In simplycomputers2@yahoogroups.com, renee thompson <stephssaid40@...> wrote:
>
> C. Michael Stone,
>
> 1. I followed the link you provided me.
>
> 2. I registered with the site.
>
> 3. I verified everything with my Gmail account.
>
> 4. I attempted to login
>
> 5. I get a password error.
>
> 6. I tried to reset my password following all of my previous steps since
> this began.
>
> 7. I get a password error
>
> 8. I do see a link where u can contact the site administrator for this
> issue.
>
> 9. I sent him a detailed email of all the steps I have taken to register
> and login ti this site.
>
> I am super curious to understabd whats going on here. I would like to say
> the only thing I did different this time was to use my Android smartphone
> to register instead of my laptop.
>
> So the two constants would be the site and my Gmail account. My thinking
> is it really can't be my computer or my phone unless they are both oddly
> under attack by Malware. If that's the case then that leads me to believe
> that possibly something is wrong with my Gmail or the site. What do you
> think?
> On Nov 6, 2011 8:09 AM, "C. Michael Stone" <Enots123@...> wrote:
>
> > **
> >
> >
> > Firefox does not require you to register or log in to ask a question or
> > get support. You only need to register is you want to contribute your
> > knowledge.
> >
> >
> > Mike Stone
> >
> > -----Original Message-----
> > From: renee thompson <stephssaid40@...>
> > To: simplycomputers2 <simplycomputers2@yahoogroups.com>
> > Sent: Sat, Nov 5, 2011 10:50 pm
> > Subject: Re: [Simply Computers] Re: Firefox issues
> >
> > My initial reason to logon to the support site was because I noticed in the
> > address bar on Google maps was a reddish orange color and when hovering the
> > mouse over it I got an alert that this website (Google maps) did not supply
> > ownership information and it was not using encryption. It was this alert
> > that prompted me to look at the firefox settings which showed me a lot of
> > various issues that are included in my first email requesting assistance.
> > On Nov 5, 2011 5:05 PM, "C. Michael Stone" <Enots123@...> wrote:
> >
> > > **
> > >
> > >
> > > Why do you need to log in to Firefox?
> > >
> > >
> > > Mike Stone
> > >
> > > -----Original Message-----
> > > From: renee thompson <stephssaid40@...>
> > > To: simplycomputers2 <simplycomputers2@yahoogroups.com>
> > > Sent: Sat, Nov 5, 2011 4:17 pm
> > > Subject: Re: [Simply Computers] Re: Firefox issues
> > >
> > > I uninstalled firefox., I am still seeing the same security errors of no
> > > encryption. I still cant log into the firefox account I am receiving the
> > > same password error. I dont know if the problem for the updates is an
> > issue
> > > as I am running the current version.
> > >
> > > On Thu, Nov 3, 2011 at 3:56 PM, vincentwinterling <
> > > vincewinterling@...
> > > > wrote:
> > >
> > > > **
> > > >
> > > >
> > > > I would try to uninstall it using Revo Uninstaller. I would use the
> > most
> > > > "cleaning" setting. Then re-boot and download the latest copy and see
> > > what
> > > > happens.
> > > >
> > > > Do you run any add-ons?
> > > >
> > > >
> > > > --- In simplycomputers2@yahoogroups.com, renee thompson <stephssaid40@
> > > ...>
> > > > wrote:
> > > > >
> > > > > Vince,
> > > > >
> > > > > It seems that I cant update to the current version. See the attached
> > > > > screenshots. When I click on help it takes me to the support page.
> > But
> > > I
> > > > > cant login or have a live chat. I have version 6.0 and I am getting a
> > > > > message that updates are attempted but that date according
> > > > >
> > > > > > What happens when you click on Firefox | Help. What version are you
> > > and
> > > > > > does it state you're up to date. If you're not up to date what does
> > > it
> > > > do?
> > > > > >
> > > > > >
> > > > > > --- In simplycomputers2@yahoogroups.com, "sdubsdubsdub1"
> > > > <stephssaid40@>
> > > > > > wrote:
> > > > > > >
> > > > > > > My OS is windows 7 64 bit Below is an email that I have sent to
> > > > Mozilla
> > > > > > outling the problem . I am contacting you also as I don't feel
> > > > confident I
> > > > > > will get a reply to my problem:
> > > > > > >
> > > > > > > -- I have 3 issues.
> > > > > > >
> > > > > > > 1. When getting directions on Google maps In the address bar it
> > > > shows me
> > > > > > that "This website does not supply identity information. Your
> > > > connection to
> > > > > > this web site is not encrypted"
> > > > > > > Firefox alerts me that I am not secure because I am not updated.
> > > > > > > Which brings me to the second issue.
> > > > > > >
> > > > > > > 2. Steps I took to resolve this issue:
> > > > > > >
> > > > > > > Firefox - options
> > > > > > > Advanced tab
> > > > > > >
> > > > > > > Update tab
> > > > > > > The first 3 boxes are checked :
> > > > > > > -/Firefox
> > > > > > > -/ Add-ons
> > > > > > > -/ Search Engines
> > > > > > >
> > > > > > > When updates to Firefox are found there are two options
> > > > > > > Ask me what I want to do
> > > > > > > Automatically warn me if this will disable any of my add-ons. I
> > hae
> > > > > > checked the 2nd option to warn me.
> > > > > > > Next I see show update history. I click that link . The following
> > > is
> > > > > > what I see:
> > > > > > > Dating back to 9/5/2011 I see updates. Following are the details
> > > > > > > "Firefox 6.0.1 security update installed on Monday 9/5/2011
> > 3:24:12
> > > > PM
> > > > > > > Status Update server not found check your internet connection "
> > > > > > > My internet connection currently is fine. But I am currently
> > seeing
> > > > the
> > > > > > same error.
> > > > > > > There are 3 of the same failed attempts on prior occasions
> > > including
> > > > > > today.
> > > > > > > This takes me to my 3rd issue.
> > > > > > > 3. So I attempt to have a live chat. Chat is closed . So attempt
> > to
> > > > ask
> > > > > > a question. Its required that I register. So I register. I validate
> > > my
> > > > > > registration through the link in the email you send me. I attempt
> > to
> > > > login
> > > > > > I cant due to invalid password error. I reset my password go back
> > to
> > > my
> > > > > > email this time I cut and paste the link into my address bar. I
> > > > attempt to
> > > > > > login. Invalid password I try a 3r and 4th time to login I am very
> > > > careful
> > > > > > when resetting my password not to make errors and make sure the
> > caps
> > > > lock
> > > > > > is off. Still I am getting an invalid password error.
> > > > > > >
> > > > > > > Can you provide me with some assistance.
> > > > > > >
> > > > > > > Stephanie
> > > > > > >
> > > > > > >
> > > > > >
> > > >
> > >
> > http://maps.google.com/maps?q=g&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a&um=1&ie=UTF-8&hl=en&sa=N&tab=wl
> > > > > > >
> > > > > > > Looks now there is a 4th issue when trying to submit my request
> > for
> > > > help
> > > > > > I could not do so in your provided link: (
> > > > http://input.mozilla.com-enUS/feedbacksad ) so I have cut and pasted
> > > this
> > > > to email
> > > >
> > > > > > to you from my gmail account. Which is also the email I registered
> > > with
> > > > > > when trying to get support.
> > > > > > > i get an error invalid address. So I looked your address up on
> > > > Google.
> > > > > > i'm crossing my fingers hoping you get my email.
> > > > > > >
> > > > > > > Thanks
> > > >
> > > >
> > > >
> > >
> > > --
> > > Stephanie
> > >
> > > [Non-text portions of this message have been removed]
> > >
> > > [Non-text portions of this message have been removed]
> > >
> > >
> > >
> >
> > [Non-text portions of this message have been removed]
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
>
>
> [Non-text portions of this message have been removed]
>
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