I would suggest the following:
Uninstall and reinstall the anti-virus software. See if, after
reinstallation, it scans and updates.
I didn't see anything about what browser you're using but if it's IE I would
reset it and disable add-ons. See if you notice a difference. If it's not IE
let us know.
I think you have an infection. You might need to be prepared to reinstall
your operating system. That's really the only tried and true way to know
you're completely safe particularly if you use the internet for secure
transactions such as shopping and banking.
Vincent Winterling
Vineland, NJ
-----Original Message-----
From: simplycomputers2@yahoogroups.com
[mailto:simplycomputers2@yahoogroups.com] On Behalf Of ronald_ragland
Sent: Thursday, December 01, 2011 12:35 PM
To: simplycomputers2@yahoogroups.com
Subject: [Simply Computers] Re: Windows Security Alert icon
--- In simplycomputers2@yahoogroups.com, "RogerX19" <helpmeroger@...> wrote:
Roger:
I have so many problems I don't know where to begin.
1. I can't get all of the lights in the Windows Security Center to stay
green. Every thing is green except for malware. Also, I'm getting
conflicting messages. Under "Virus Protection" it says that Webroot virus
protection with Spy Sweeper is turned off. Just below that, under Spyware
and Other Protection, it says that Webroot and Windows Defender is turned
on.
I can run scans, but they aren't current. I can't do updates now.
2. When I log out of my AT&T mail, and my Yahoo Mail, in the address bar, I
see a lot of letters and numbers, and the words "unauthenticated ERROR." I
can't read the whole thing, because it only stays on for a brief second.
Just to the left of the address bar is a little square. Inside the square
is a red circle with a red diagonal line running through it. What does this
mean?
I've run Malwarebytes Anti-Malware and Eusing Registry Cleaner Neither one
has worked.
What do I do now?
Thanks,
RR
>
> Hi
>
> The website that Walt sent a link to is a very good one, so be sure to
read through it.
>
> The trouble with doing a System Restore is that malware often infects the
System Restore points, so doing a Restore just causes your computer to be
re-infected.
>
> We usually recommend turning OFF System Restore (which deletes all the old
restore points), cleaning out any infection and fixing whatever problems are
keeping you from updating the computer, and then when everything is clean,
turning System Restore back on.
>
>
> rogerX
>
>
> --- In simplycomputers2@yahoogroups.com, ronald_ragland <no_reply@> wrote:
> >
> >
> >
> > --- In simplycomputers2@yahoogroups.com, "RogerX19" <helpmeroger@>
wrote:
> > >
> > > Hi
> > >
> > > I would suspect that your computer is infected.
> > >
> > > It would seem that something has gotten by your Webroot and Spy
Sweeper.
> > >
> > > We usually recommend Malwarebytes' Antimalware software, which is free
at filehippo.com and other places.
> > >
> > > The Windows Security Alert thing is probably malware that wants you to
pay to clean your system. Beware!
> > >
> > > Download and run Malwarebytes and let us know what happens.
> > >
> > > rogerX
> > >
> > > --- In simplycomputers2@yahoogroups.com, ronald_ragland <no_reply@>
wrote:
> > > >
> > > > Hi!
> > > >
> > > > I have a Toshiba laptop that runs Windows Vista Home Edition and I'm
using Webroot anti-virus software with Spy Sweeper.
> > > >
> > > > I've been having problems lately with getting alerts to download
things that I've already downloaded, like my anti-virus software and for
Flash. Yesterday, I used System Resource to get rid of that problem. It
worked, but now I have a couple of more problems.
> > > >
> > > > In the lower right hand corner, I have a red Windows Security Alert
X. Also, I can't update my anti-virus software. When I try, it does
nothing.
> > > >
> > > > What do I need to do now?
> > > >
> > > > Thanks,
> > > > RR
> > > >
> > > Hi!
> >
> > I downloaded and ran Malwarebytes' AntiMalware software. It found 1
infected item which I deleted.
> >
> > However, after downloading, running, and rebooting my system, I still
have the red Windows Security Alert icon in the lower right hand corner of
my screen, and I still can't update my Webroot antivirus and Spy Sweeper
software. What do I do now?
> >
> > Can I use System Restore and set it to a date earlier in the summer? It
seemed to be running fine then.
> >
> > Thanks.
http://tech.groups.yahoo.com/group/simplycomputers2
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