RE: [Simply Computers] HP officejet 6500 e709a trouble

 

Hi Jacqueline,

I apologize in advance if you've tried this, and I missed it in an earlier
post.

Have you tried resetting the printer by unplugging power from both the wall
and the back of the printer for 5 minutes? Then hold the # and 9 keys on the
front panel while powering back on.

I know you said you turned it off by pulling the plug, but I don't know if
that re-set the printer.

Post back and let us know if that did anything.

Ellen

From: simplycomputers2@yahoogroups.com
[mailto:simplycomputers2@yahoogroups.com] On Behalf Of Jacqueline Davidson
Sent: Monday, June 06, 2011 2:56 PM
To: simplycomputers2@yahoogroups.com
Subject: Re: [Simply Computers] HP officejet 6500 e709a trouble

The carriage will now move.
Why will it not turn off?
I may get an HP and a warrantee.
J

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