Oh.....my....goodness!! Wasn't *that* a pain in the patootie!! I mis-typed when I said he had a virus, he had, I'm pretty sure the IRC-WORM which is why I decided to re-install. Yesterday I was still working on it & almost gave up. But i digress.......
Thank you Joan!
Thank you Bryce!
Yes, the driver was installed, a gift from Joan, & he does have a wireless adapter that I had re-installed but it still wouldn't connect. I had a feeling it was a Verizon thing, that I was missing numbers or something but I wasn't sure what. I called their tech dept which I'm still surprised is 24/7 but that's a good thing. The 1st woman I spoke with had *no* idea what to do & wanted me to bring his tower into my room to hook it up to the wired connection. At that suggestion, I ended the call. I waited a bit & called back, got a different woman & explained that this was just like a brand new set up. She said click on the adapter icon....did.....asked me what it looked like.....told her. There were several blank spots...key 1....key 2....etc. I asked her....should I enter the WEP key there? She said yes. The adapter went from red to green....I asked her should I try to connect to the internet.....yes....I tried....it did...I told
her.....we're connected....she said.....we are??? She sounded so surprised, it was funny! So that was that.
Thanks Alan!
I tried letting the manager find them but that didn't work. I was getting fed up, had promised I would grill chicken & so thought to myself.....let me go grill my chicken & leave this alone for a bit. During this is when the auto updates started so I let them go, installing & rebooting as we went. When that was all done 2 more of the yellow ques marks were gone....yay! The last was the video & I went back over to Dell. They had a couple of optionals...one of those was a driver & one urgent. I installed those two & was good to go.
So thank you all for your help!!
Jeanne
A few alternatives for you about the drivers with question marks in the Device Manager. These four
are often missing after a format and re-install of XP. The three that are left can be fixed in
different ways.
Once you get your Internet going, right click on each of the devices in the Device Manager and let
Windows search the Internet for the necessary driver. That's sometimes the quickest fix. Windows
will install them automatically.
If that doesn't work, and assuming you've got your Internet working, start downloading all the
Windows updates you can find including Service Packs 2 and 3. Keep going back to Windows update
after rebooting when it's necessary (various updates require a reboot). Since you re-installed using
the original XP CD belonging to the 4600, you've gone back quite a few years. It's probably the
basic XP without the service packs. You've got a long way to go to bring it up to 2011. That's the
tedious part of a complete format and re-install of an older computer. It's update, update, update
and update again. You may find that after you've installed Service Pack 2 that the question marks
have disappeared in the device manager.
If the question marks are still there, go back to the Dell website and download the Intel chipset
driver (Intel Chipset Software Installation Utility) from the 4600 drivers page. Install the chipset
driver. This should fix the SM Bus Controller at least (and hopefully the other controllers) .
Although you should actually find the chipset driver on the resource CD as well (in theory).
Next suggestion - click on Change Your Product on the 4600 drivers page and enter your specific
service tag number that you'll find either on top or on the back of the computer. Then you should
see the exact drivers that are necessary for your configuration. The 4600 was sold with a choice of
different audio and video - especially video. See which ones come up for your service tag.
The audio is either ADI 198 integrated audio or Creative's Sound Blaster Live - or Audigy. But I've
always come across Live in these kinds of computers. Have a look at the back of the computer to see
if you have a Sound Blaster card as shown here:
http://support.
dell.com/ support/topics/ global.aspx/ support/kcs/ document?
c=us&cs=19& docid=124955& doclang=en& l=en&s=dhs
If you don't see a separate Sound Blaster audio card, you'll need to download and install the ATI
198 Integrated audio driver. http://tinyurl. com/23rd9lf
If it's SoundBlaster, you may still have the original CD which was part of the software package
delivered with the computer. Then you just run that and install the software. Or you'll have to
download the driver from the Dell website.
Alan
If I understand your post correctly, this computer (your son's) can't connect with the Internet.
But some of your message is confusing: he has an Ethernet card - and the
drivers are now correctly installed - but you say "He has a wireless
adaptor that connects from the connection I have"
In your system there should be a modem/router. This router may be
wireless. Any computer with a functional wireless adaptor should be able
to connect to it HOWEVER most wireless routers require a passcode to be
entered to allow access.
On the other hand, if your son's computer can be directly linked to the
router by way of an Ethernet cable we may be able to make some progress.
Go to Start | Run and type in CMD then press Enter. Type in "ipconfig
/release" {without the quotes} and press Enter. Type in "ipconfig
/renew" and Enter. Among the many number that display there should be
one similar to 192.168.1.5 - the two last number sets can differ and can
have up to three digits. Next type "exit" and Enter.
If you got the 192 sequence you should then have access to the Internet.
Hope this has been helpful.
...Bryce
Then with his computer and IE8 go to Dell and have it auto-detect the
rest he needs. Although some could be with the M$ updates under
Optional.
Be warned, sometimes you may have to add a VGA or sound card instead, at
least I have found this to be true. I have even tried the CNET drivers,
etc.
With practice and the help of the DOS system-info tools on the Hiren's
Boot CD, I can find out what the name of the sound card is, the VGA, but
I'm not sure what the SM...means, maybe SATA, maybe their chip-set
stuff in general.
Perhaps the ISP would need you to run ipconfig /all on his computer? I
think with Cisco it was ifconfig /all...just in case my memory is faulty
;-)
Joan in Reno
--- On Sat, 6/4/11, Jeanne M Irons <peaceofheavenrottwe ilers@yahoo. com> wrote:
From: Jeanne M Irons <peaceofheavenrottwe ilers@yahoo. com>
Subject: [Simply Computers] Re: Dell 4600 Drivers
To: simplycomputers2@ yahoogroups. com
Date: Saturday, June 4, 2011, 7:40 AM
I did DL the Intel driver to a flash drive, put it on his computer
& the Ethernet with the yellow ques mark went away. The other three
are still there
Multimedia Audio
SM Bus Controller
Video controller (VGA)
with yellow ques marks. Also, if the ethernet is downloaded &
working, should I be able to connect to the internet now? He has a
wireless adapter that connects from the connection that I have (I'm
connected with the phone line), that's says it's working correctly but I
still can't get him to the internet. I'm thinking maybe I have to call
Verizon to re-enter the connection settings?
Also, how do you figure out what drivers are needed? It's like the
person said in the forum link you posted, there are so many choices,
it's hard to know what's needed.
Thanks bunches!!
Jeanne
If you get an USB to Cat5 NIC cable adapter WinXP will see if and allow you to get the rest of the drivers.
The other way would be to use a Linux Live CD to download the Dell LAN
driver at least, then start up Windows to get all the updates, etc.
Dell 4600 WinXP drivers:
http://en.community .dell.com/ support-forums/ network-internet -wireless/ f/3324/t/ 19344843. aspx
http://support.
dell.com/ support/download s/driverslist. aspx?os=WW1&
catid=5&dateid= -1&impid= -1&osl=EN& typeid=-1&
formatid= -1&servicetag= &SystemID= DIM_P4_4600&
hidos=WW1& hidlang=en& TabIndex= &scanSupported=
False&scanConsen t=False
The last one on the above link is the driver.
Joan in Reno
--- On Fri, 6/3/11, Jeanne M Irons <peaceofheavenrottw e ilers@yahoo. com> wrote:
From: Jeanne M Irons <peaceofheavenrottw e ilers@yahoo. com>
Subject: [Simply Computers] Dell 4600 Drivers
To: simplycomputers2@ yahoogroups. com
Date: Friday, June 3, 2011, 5:32 PM
Ok....so while I was waiting for my new memory, my son ended up with a
virus on his computer. I couldn't get rid of it so I reformatted. The
device manager says we are missing drivers.....
Ethernet
Multimedia Audio
SM Bus Controller
Video controller (VGA)
I went over to Dell on my computer to look for them but I have NO
idea!! ackkk! Device manager wants to connect to the internet to find
the drivers but I can't get him connected without the driver(s) so I'm
stuck. I did use the resource cd that came with his computer but
apparently the drivers I need are not on that cd? Can you help?
Dell 4600.....Win XP
Thanks.....a very appreciative to people that work on computers,
Jeanne
[Non-text portions of this message have been removed]
http://tech.groups.yahoo.com/group/simplycomputers2
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