What you might need to do is pull the drive from the machine and place it into another machine to scan it. Alternatively, you could try to run Malwarebytes from safe mode. Other scans you might want to consider would be superantispyware and emisoft's antimalware.
Depending upon the extent of the infection and your knowledge of the damage it's done, and your ability to clear the infection, you might want to consider a reformat particularly if you use this machine to do online business. Save your valuables first.
This is the major argument in favor of drive imaging. Chances are good you may encounter an infection and you need a reliable and efficient way to get yourself back up and running without having to spend countless hours reconfiguring your machine. Something I hope you ponder seriously as your resolve this issue.
--- In simplycomputers2@yahoogroups.com, "suzukiman1991" <suzukiman1991@...> wrote:
>
> my family down load malware i found program to remove it but my dell d620 at start menu and click program the only thing come up is internet explorer and outlook and window media player all other one are missing can you please help i missing accessories all the one under that i am running window xp
>
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