[Simply Computers] Re: no splash screen

 

Hi

I see that it can't get to Windows, but can she get into the BIOS? If you can guide her through turning off the splash screen, then maybe she can see whatever error message there is, or perhaps where it's getting hung up.

As the people in the other Group mentioned, it could very well be a USB peripheral that she has plugged in when at home, that you don't have plugged in when at your shop.

I guess you'll find out when you go over there Thursday.

let us know what you find out, please.

rogerX

--- In simplycomputers2@yahoogroups.com, "IKnowComputers" <iknowcomputers@...> wrote:
>
> Got a computer from a customer and when it boots it doesn't ever move
> from the emachine splash screen. This doesn't happen when at my place. But I
> have returned the computer twice to the customer and she sees that it boots
> up properly at my place but when she gets it home won't advance past the
> splash screen. It doesn't even make it to windows. Any suggestions and again
> please don't tell me that she has a virus because I formatted the h/d and
> reinstalled everything.
>
>
> --- In simplycomputers2@yahoogroups.com, Robert Burns <joyseyhere@> wrote:
> >
> > Hi i just picked up an XP computer from a friend who never used it and he can t recall the pw and ideas on how to reset a lost unknown pw or do i have to bring it to a repair shop ?
> >  
> > thanks
> >
> > [Non-text portions of this message have been removed]
> >
>

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