Hi Phil
Your original message said that the problem happened right after running a Windows update. You tried a System Restore, but that did not fix it.
If you still think the Update is the problem, you can manually remove them in Control Panel, Add/Remove Programs.
Make sure the "Show Updates" box at the top is checked.
Each update should be listed by the date it was installed.
2) As you tried the Fix It utility, and you still have the problem, the next step suggested by Microsoft is to manuall edit the Registry. If you are not comfortable doing this, I can do a Remote Login to your computer and walk you through it.
3) Other folks have sent links to additional suggestions which you might try, just be sure to follow the steps exactly.
4) I don't recall: Did you try running the free Malwarebytes to see if malware is causing the problem?
If you live in So. California, I'd say just bring it over. Otherwise, let me know if you want to do a Remote.
rogerX
--- In simplycomputers2@yahoogroups.com, "Phillip and Joyce" <rvtips@...> wrote:
>
>
> How what?
> I just did the Fix it and still have the same problem.
> Phil
> --- In simplycomputers2@yahoogroups.com, "RogerX19" <helpmeroger@> wrote:
> >
> > I would try the link that Vincent sent. When you get to the page, you can skip the part about "appwiz.cpl", which is simply the Add/Remove thing you already tried.
> >
> > I would go to the FixIt for me section and click on the Fix It icon. Let the Microsoft FixIt program run.
> >
> > let us know
> >
> > rogerX
> >
> >
> > --- In simplycomputers2@yahoogroups.com, "Phillip and Joyce" <rvtips@> wrote:
> > >
> > > I tried the link that you gave me and also Revo advanced,still no good,I get this message [This feature you are using is on a network resource that is unavailable.]
> > > Phil
> > >
> > > --- In simplycomputers2@yahoogroups.com, Johneclinard <johneclinard@> wrote:
> > > >
> > > >
> > > > I removed MSE last evening using Revo. Use the 'advanced' option to remove everything.
> > > >
> > > > John
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: RogerX19 <helpmeroger@>
> > > > To: simplycomputers2 <simplycomputers2@yahoogroups.com>
> > > > Sent: Wed, Aug 31, 2011 8:51 pm
> > > > Subject: Re: [Simply Computers] Can't remove Microsoft security essentials
> > > >
> > > >
> > > >
> > > >
> > > > Hello
> > > >
> > > > You might try a System Restore back to a time before you had this problem.
> > > >
> > > > You can also remove Microsoft updates.
> > > >
> > > > Tell us which version of Windows you are running if you'd like more specific help.
> > > >
> > > > rogerX
> > > >
> > > > --- In simplycomputers2@yahoogroups.com, "Phillip and Joyce" <rvtips@> wrote:
> > > > >
> > > > >
> > > > > I down loaded revo uninstaller and tried it,No good.
> > > > > I can't find the other way you are talking about?
> > > > > This all happened to day when I did the microsoft up dates.
> > > > > Not sure where to go now.
> > > > > Phillip
> > > > > --- In simplycomputers2@yahoogroups.com, Ardell Faul <ardell@> wrote:
> > > > > >
> > > > > > Try Revo uninstaller.
> > > > > >
> > > > > > Alternatively, I have found sometimes a stuck upgrade can be resolved by
> > > > > > navigating to the windows, program files, Microsoft Security Client,
> > > > > > backup folder. That file can be found in there and may enable you to
> > > > > > finish the installation to make the removal possible.
> > > > > >
> > > > > > Ardell Faul
> > > > > > Computer Monitor Service Inc.
> > > > > > Ardell's Laptop and PC Repair
> > > > > > 10816 E. Mission Ave.,
> > > > > > Spokane Valley, Wa. 99206
> > > > > > ardell@
> > > > > > 509-891-5188
> > > > > >
> > > > > >
> > > > > > On 8/30/2011 2:25 PM, Phillip and Joyce wrote:
> > > > > > >
> > > > > > > I can't get MSE to load so I tried to remove it and can't.
> > > > > > > I get this [ resource unavailable ] epp.msi
> > > > > > > Help I want to remove it and reinstall it.I tried to reinstall it but
> > > > > > > is says I have to remove it first?
> > > > > > > Phillip
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > > > [Non-text portions of this message have been removed]
> > > > > >
> > > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > [Non-text portions of this message have been removed]
> > > >
> > >
> >
>
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