To jleach. As far as I know its just a basic login. I registered with
Firefox support to get assistance with my initial issue. I followed all
instructions the usual stuff like verifying through my gmail ... clicking
the link... logging in & I get a password error. So I think I made a
mistake.... I reset my password ...same error... go back to Gmail and cut
and paste the link into the address bar. Try to login ... same error. I
try logging in with my full email and with only the userid .... same error
. I wait 30 minutes ..same error... I wait 24 hours ... same incorrect
password error. I typed slowly carefully making sure the caps lock is off
same error.
On Nov 5, 2011 5:05 PM, "C. Michael Stone" <Enots123@aol.com> wrote:
> **
>
>
> Why do you need to log in to Firefox?
>
>
> Mike Stone
>
> -----Original Message-----
> From: renee thompson <stephssaid40@gmail.com>
> To: simplycomputers2 <simplycomputers2@yahoogroups.com>
> Sent: Sat, Nov 5, 2011 4:17 pm
> Subject: Re: [Simply Computers] Re: Firefox issues
>
> I uninstalled firefox., I am still seeing the same security errors of no
> encryption. I still cant log into the firefox account I am receiving the
> same password error. I dont know if the problem for the updates is an issue
> as I am running the current version.
>
> On Thu, Nov 3, 2011 at 3:56 PM, vincentwinterling <
> vincewinterling@gmail.com
> > wrote:
>
> > **
> >
> >
> > I would try to uninstall it using Revo Uninstaller. I would use the most
> > "cleaning" setting. Then re-boot and download the latest copy and see
> what
> > happens.
> >
> > Do you run any add-ons?
> >
> >
> > --- In simplycomputers2@yahoogroups.com, renee thompson <stephssaid40@
> ...>
> > wrote:
> > >
> > > Vince,
> > >
> > > It seems that I cant update to the current version. See the attached
> > > screenshots. When I click on help it takes me to the support page. But
> I
> > > cant login or have a live chat. I have version 6.0 and I am getting a
> > > message that updates are attempted but that date according
> > >
> > > > What happens when you click on Firefox | Help. What version are you
> and
> > > > does it state you're up to date. If you're not up to date what does
> it
> > do?
> > > >
> > > >
> > > > --- In simplycomputers2@yahoogroups.com, "sdubsdubsdub1"
> > <stephssaid40@>
> > > > wrote:
> > > > >
> > > > > My OS is windows 7 64 bit Below is an email that I have sent to
> > Mozilla
> > > > outling the problem . I am contacting you also as I don't feel
> > confident I
> > > > will get a reply to my problem:
> > > > >
> > > > > -- I have 3 issues.
> > > > >
> > > > > 1. When getting directions on Google maps In the address bar it
> > shows me
> > > > that "This website does not supply identity information. Your
> > connection to
> > > > this web site is not encrypted"
> > > > > Firefox alerts me that I am not secure because I am not updated.
> > > > > Which brings me to the second issue.
> > > > >
> > > > > 2. Steps I took to resolve this issue:
> > > > >
> > > > > Firefox - options
> > > > > Advanced tab
> > > > >
> > > > > Update tab
> > > > > The first 3 boxes are checked :
> > > > > -/Firefox
> > > > > -/ Add-ons
> > > > > -/ Search Engines
> > > > >
> > > > > When updates to Firefox are found there are two options
> > > > > Ask me what I want to do
> > > > > Automatically warn me if this will disable any of my add-ons. I hae
> > > > checked the 2nd option to warn me.
> > > > > Next I see show update history. I click that link . The following
> is
> > > > what I see:
> > > > > Dating back to 9/5/2011 I see updates. Following are the details
> > > > > "Firefox 6.0.1 security update installed on Monday 9/5/2011 3:24:12
> > PM
> > > > > Status Update server not found check your internet connection "
> > > > > My internet connection currently is fine. But I am currently seeing
> > the
> > > > same error.
> > > > > There are 3 of the same failed attempts on prior occasions
> including
> > > > today.
> > > > > This takes me to my 3rd issue.
> > > > > 3. So I attempt to have a live chat. Chat is closed . So attempt to
> > ask
> > > > a question. Its required that I register. So I register. I validate
> my
> > > > registration through the link in the email you send me. I attempt to
> > login
> > > > I cant due to invalid password error. I reset my password go back to
> my
> > > > email this time I cut and paste the link into my address bar. I
> > attempt to
> > > > login. Invalid password I try a 3r and 4th time to login I am very
> > careful
> > > > when resetting my password not to make errors and make sure the caps
> > lock
> > > > is off. Still I am getting an invalid password error.
> > > > >
> > > > > Can you provide me with some assistance.
> > > > >
> > > > > Stephanie
> > > > >
> > > > >
> > > >
> >
> http://maps.google.com/maps?q=g&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a&um=1&ie=UTF-8&hl=en&sa=N&tab=wl
> > > > >
> > > > > Looks now there is a 4th issue when trying to submit my request for
> > help
> > > > I could not do so in your provided link: (
> > http://input.mozilla.com-enUS/feedbacksad ) so I have cut and pasted
> this
> > to email
> >
> > > > to you from my gmail account. Which is also the email I registered
> with
> > > > when trying to get support.
> > > > > i get an error invalid address. So I looked your address up on
> > Google.
> > > > i'm crossing my fingers hoping you get my email.
> > > > >
> > > > > Thanks
> >
> >
> >
>
> --
> Stephanie
>
> [Non-text portions of this message have been removed]
>
> [Non-text portions of this message have been removed]
>
>
>
[Non-text portions of this message have been removed]
http://tech.groups.yahoo.com/group/simplycomputers2
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