I could easily get very frustrated with this guy. He does not like help
lists, but wants help. He appears to have loaded his machine with CrapWare
that blocks Windows features, then, when he removes them, because they fail,
he has lost apps and safety, like Updates.
The only thing I could recommend is a complete reload and start over.
(Something I usually do NOT do) After he has it working, with NO third party
junk, then work his way back into the State he feels is needed.
He really NEEDS this list, if only for education by people smarter than he.
(Almost any of our "Gurus".
Bill--W4BSG
----- Original Message -----
From: "chris259s" <C259s@aol.com>
To: <simplycomputers2@yahoogroups.com>
Sent: Monday, October 03, 2011 6:25 PM
Subject: [Simply Computers] A friend needs help - long post.
>I am asking for help on behalf of a friend who is not a group joining
>person.
>
> He has been having problems on a fairly new computer with Windows 7 when
> boot up could take about 10 minutes and programs had difficulty in
> starting. In particular there were problems allied to Outlook. The guys
> that he purchased from have at various times told him that he needs to
> have a completely new hard drive and start again. Then they decided that
> the problem was being caused by BulGuard anti virus system - which is the
> one that they recomend and install on their machines. I gather that this
> has been removed although I am not sure what he uses instead. The guys
> keep taking away the computer and returning it with little or no apparent
> improvement.
>
> The computer has been returned to him and now boots at reasonable speed
> but he is still having problems as listed below. Any advice would be
> appreciated. Following is his email to me:
>
> The first message I have received about six times now when I try to open
> Outlook and it hangs. (I now know that the problem lies with the
> third-party Classic Menus software. I have switched off the menus in
> Outlook (which now starts okay - but it has not cured the constant
> messages about saving spurious files), Excel and PowerPoint, but not in
> Word, as I use this constantly and I have not got the time to find out
> where they have put all of the buttons I use each day. When I have some
> time I'm going to remove the Classic Menus software and install the free
> version I came across the other day to see if that helps).
>
> Microsoft Outlook:
> Outlook experienced a serious problem with the `addintools classic menu
> for outlook 2010' add-in.If you have seen this message multiple times, you
> should disable this add-in and check to see if an update is available. Do
> you want to disable this add-in? Yes or No.
>
> The second shows the type of message I receive when sending an e-mail that
> has no attachments. (I typed the name of the html document that it wants
> to save into Google, but it came back with nothing).
>
> File Download:
> Do you want to save this file?
> Name: (35E9790D-B13F-4741-B4AB-CCD71DF3EBB2).html
> Type: HTML Document, 640KB
> From: C:\Users\Stan\AppData\Local\Microsoft\Windo.
> Save or Cancel
> Then message about internet file safety
>
> Or same thing but with the file name:
>
> (488C5E30-416D-4E3C-91B0-1388DECFFF89).html
>
> The third shows the error message associated with Windows Update. When I
> run the fix in: Control Panel Æ Troubleshooting Æ System & Security Æ
> Windows update, the Windows Update switches ON. However, within a few
> hours something in the Classic Menus software switches Windows Update OFF
> and if you try to access the Windows Update website, the computer hangs.
> When the Windows Update switches OFF it does not coincide with any
> particular computer activity (such as opening a program or sending an
> e-mail).
>
> Services:
> Windows could not srart the Windows Update service on Local Computer.
> Error 2: The system cannot find the file specified.
> OK
>
> I am unable to help him with this as if the answer is not simply to get
> rid of the blasted `classic menu' then I am afraid that the cause of the
> problem is quite beyond me. Being with AOL I don't ever use Outlook. I
> have suggested that perhaps he should follow the instruction of the first
> message and disable or delete the App.
>
> Your advice would be greatly appreciated.
>
> Regards,
> Chris
>
>
>
>
>
>
>
>
>
>
> ------------------------------------
>
> Visit Simply Computers Tech Support Group and Helpdesk (24x7). Providing
> 100% free Computer Tech Support since 1999. With over 12,000 members
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> on the Internet.
> http://tech.groups.yahoo.com/group/simplycomputers2
>
> Yahoo! Groups Links
>
>
>
>
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