Thanks Roger and Bill,
With my limited knowledge and skills this is the advice that I have already given to Stan. I will go back to him and let him know that you confirm my own thoughts. Yey!!! I got it right all on my own this time!! I must be learning something with all of the help from you guys.
Icidentally Bill, don't get too annoyed with Stan. I did not say that he refused to join a group but that he is not really a group joining person and he had asked my help. At the age of 60 not everyone wants to start joining groups.
Thanks a lot once again guys,
Chris
--- In simplycomputers2@yahoogroups.com, "RogerX19" <helpmeroger@...> wrote:
>
> Hello Chris,
>
> I just read Bill's answer to you and am still chuckling!
>
> As you know, we are here to help anyone who asks, but we may not be able to help your friend.
>
> It would appear that the Classic Menus software he installed is the problem, and it could very well be causing all the problems!
>
> You can try downloading and running the free Malwarebytes software, but in the end I think removing Classic Menus is the only choice.
>
> Even that may not cure the computer ... as Bill said, he may have to delete everything and reinstall Windows all over again. He doesn't need to buy a new hard drive, just erase what is on it.
>
> I doubt that BulGuard was the original problem, but probably that Classic Menus put up so many BulGuard warnings that the techs finally removed it.
>
> Good luck with this guy ... I don't see any way that we can help him.
>
> Feel free to ask us about any problems you are having with YOUR computer.
>
> rogerX
>
> --- In simplycomputers2@yahoogroups.com, "Bill Aycock" <billaycock@> wrote:
> >
> > I could easily get very frustrated with this guy. He does not like help
> > lists, but wants help. He appears to have loaded his machine with CrapWare
> > that blocks Windows features, then, when he removes them, because they fail,
> > he has lost apps and safety, like Updates.
> > The only thing I could recommend is a complete reload and start over.
> > (Something I usually do NOT do) After he has it working, with NO third party
> > junk, then work his way back into the State he feels is needed.
> > He really NEEDS this list, if only for education by people smarter than he.
> > (Almost any of our "Gurus".
> > Bill--W4BSG
> >
> > ----- Original Message -----
> > From: "chris259s" <C259s@>
> > To: <simplycomputers2@yahoogroups.com>
> > Sent: Monday, October 03, 2011 6:25 PM
> > Subject: [Simply Computers] A friend needs help - long post.
> >
> >
> > >I am asking for help on behalf of a friend who is not a group joining
> > >person.
> > >
> > > He has been having problems on a fairly new computer with Windows 7 when
> > > boot up could take about 10 minutes and programs had difficulty in
> > > starting. In particular there were problems allied to Outlook. The guys
> > > that he purchased from have at various times told him that he needs to
> > > have a completely new hard drive and start again. Then they decided that
> > > the problem was being caused by BulGuard anti virus system - which is the
> > > one that they recomend and install on their machines. I gather that this
> > > has been removed although I am not sure what he uses instead. The guys
> > > keep taking away the computer and returning it with little or no apparent
> > > improvement.
> > >
> > > The computer has been returned to him and now boots at reasonable speed
> > > but he is still having problems as listed below. Any advice would be
> > > appreciated. Following is his email to me:
> > >
> > > The first message I have received about six times now when I try to open
> > > Outlook and it hangs. (I now know that the problem lies with the
> > > third-party Classic Menus software. I have switched off the menus in
> > > Outlook (which now starts okay - but it has not cured the constant
> > > messages about saving spurious files), Excel and PowerPoint, but not in
> > > Word, as I use this constantly and I have not got the time to find out
> > > where they have put all of the buttons I use each day. When I have some
> > > time I'm going to remove the Classic Menus software and install the free
> > > version I came across the other day to see if that helps).
> > >
> > > Microsoft Outlook:
> > > Outlook experienced a serious problem with the `addintools classic menu
> > > for outlook 2010' add-in.If you have seen this message multiple times, you
> > > should disable this add-in and check to see if an update is available. Do
> > > you want to disable this add-in? Yes or No.
> > >
> > > The second shows the type of message I receive when sending an e-mail that
> > > has no attachments. (I typed the name of the html document that it wants
> > > to save into Google, but it came back with nothing).
> > >
> > > File Download:
> > > Do you want to save this file?
> > > Name: (35E9790D-B13F-4741-B4AB-CCD71DF3EBB2).html
> > > Type: HTML Document, 640KB
> > > From: C:\Users\Stan\AppData\Local\Microsoft\Windo.
> > > Save or Cancel
> > > Then message about internet file safety
> > >
> > > Or same thing but with the file name:
> > >
> > > (488C5E30-416D-4E3C-91B0-1388DECFFF89).html
> > >
> > > The third shows the error message associated with Windows Update. When I
> > > run the fix in: Control Panel Æ Troubleshooting Æ System & Security Æ
> > > Windows update, the Windows Update switches ON. However, within a few
> > > hours something in the Classic Menus software switches Windows Update OFF
> > > and if you try to access the Windows Update website, the computer hangs.
> > > When the Windows Update switches OFF it does not coincide with any
> > > particular computer activity (such as opening a program or sending an
> > > e-mail).
> > >
> > > Services:
> > > Windows could not srart the Windows Update service on Local Computer.
> > > Error 2: The system cannot find the file specified.
> > > OK
> > >
> > > I am unable to help him with this as if the answer is not simply to get
> > > rid of the blasted `classic menu' then I am afraid that the cause of the
> > > problem is quite beyond me. Being with AOL I don't ever use Outlook. I
> > > have suggested that perhaps he should follow the instruction of the first
> > > message and disable or delete the App.
> > >
> > > Your advice would be greatly appreciated.
> > >
> > > Regards,
> > > Chris
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > ------------------------------------
> > >
> > > Visit Simply Computers Tech Support Group and Helpdesk (24x7). Providing
> > > 100% free Computer Tech Support since 1999. With over 12,000 members
> > > Simply Computers is one of the largest and most active Tech Support Forums
> > > on the Internet.
> > > http://tech.groups.yahoo.com/group/simplycomputers2
> > >
> > > Yahoo! Groups Links
> > >
> > >
> > >
> > >
> >
>
http://tech.groups.yahoo.com/group/simplycomputers2
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