Chris-
Your Paragraph starting"Incidentally" has its chuckles, too. I'm 84.
Bill--W4BSG
----- Original Message -----
From: "chris259s" <C259s@aol.com>
To: <simplycomputers2@yahoogroups.com>
Sent: Tuesday, October 04, 2011 6:28 AM
Subject: Re: [Simply Computers] A friend needs help - long post.
> Thanks Roger and Bill,
>
> With my limited knowledge and skills this is the advice that I have
> already given to Stan. I will go back to him and let him know that you
> confirm my own thoughts. Yey!!! I got it right all on my own this time!!
> I must be learning something with all of the help from you guys.
>
> Icidentally Bill, don't get too annoyed with Stan. I did not say that he
> refused to join a group but that he is not really a group joining person
> and he had asked my help. At the age of 60 not everyone wants to start
> joining groups.
>
> Thanks a lot once again guys,
> Chris
>
>
>
> --- In simplycomputers2@yahoogroups.com, "RogerX19" <helpmeroger@...>
> wrote:
>>
>> Hello Chris,
>>
>> I just read Bill's answer to you and am still chuckling!
>>
>> As you know, we are here to help anyone who asks, but we may not be able
>> to help your friend.
>>
>> It would appear that the Classic Menus software he installed is the
>> problem, and it could very well be causing all the problems!
>>
>> You can try downloading and running the free Malwarebytes software, but
>> in the end I think removing Classic Menus is the only choice.
>>
>> Even that may not cure the computer ... as Bill said, he may have to
>> delete everything and reinstall Windows all over again. He doesn't need
>> to buy a new hard drive, just erase what is on it.
>>
>> I doubt that BulGuard was the original problem, but probably that Classic
>> Menus put up so many BulGuard warnings that the techs finally removed it.
>>
>> Good luck with this guy ... I don't see any way that we can help him.
>>
>> Feel free to ask us about any problems you are having with YOUR computer.
>>
>> rogerX
>>
>> --- In simplycomputers2@yahoogroups.com, "Bill Aycock" <billaycock@>
>> wrote:
>> >
>> > I could easily get very frustrated with this guy. He does not like help
>> > lists, but wants help. He appears to have loaded his machine with
>> > CrapWare
>> > that blocks Windows features, then, when he removes them, because they
>> > fail,
>> > he has lost apps and safety, like Updates.
>> > The only thing I could recommend is a complete reload and start over.
>> > (Something I usually do NOT do) After he has it working, with NO third
>> > party
>> > junk, then work his way back into the State he feels is needed.
>> > He really NEEDS this list, if only for education by people smarter than
>> > he.
>> > (Almost any of our "Gurus".
>> > Bill--W4BSG
>> >
>> > ----- Original Message -----
>> > From: "chris259s" <C259s@>
>> > To: <simplycomputers2@yahoogroups.com>
>> > Sent: Monday, October 03, 2011 6:25 PM
>> > Subject: [Simply Computers] A friend needs help - long post.
>> >
>> >
>> > >I am asking for help on behalf of a friend who is not a group joining
>> > >person.
>> > >
>> > > He has been having problems on a fairly new computer with Windows 7
>> > > when
>> > > boot up could take about 10 minutes and programs had difficulty in
>> > > starting. In particular there were problems allied to Outlook. The
>> > > guys
>> > > that he purchased from have at various times told him that he needs
>> > > to
>> > > have a completely new hard drive and start again. Then they decided
>> > > that
>> > > the problem was being caused by BulGuard anti virus system - which is
>> > > the
>> > > one that they recomend and install on their machines. I gather that
>> > > this
>> > > has been removed although I am not sure what he uses instead. The
>> > > guys
>> > > keep taking away the computer and returning it with little or no
>> > > apparent
>> > > improvement.
>> > >
>> > > The computer has been returned to him and now boots at reasonable
>> > > speed
>> > > but he is still having problems as listed below. Any advice would be
>> > > appreciated. Following is his email to me:
>> > >
>> > > The first message I have received about six times now when I try to
>> > > open
>> > > Outlook and it hangs. (I now know that the problem lies with the
>> > > third-party Classic Menus software. I have switched off the menus in
>> > > Outlook (which now starts okay - but it has not cured the constant
>> > > messages about saving spurious files), Excel and PowerPoint, but not
>> > > in
>> > > Word, as I use this constantly and I have not got the time to find
>> > > out
>> > > where they have put all of the buttons I use each day. When I have
>> > > some
>> > > time I'm going to remove the Classic Menus software and install the
>> > > free
>> > > version I came across the other day to see if that helps).
>> > >
>> > > Microsoft Outlook:
>> > > Outlook experienced a serious problem with the `addintools classic
>> > > menu
>> > > for outlook 2010' add-in.If you have seen this message multiple
>> > > times, you
>> > > should disable this add-in and check to see if an update is
>> > > available. Do
>> > > you want to disable this add-in? Yes or No.
>> > >
>> > > The second shows the type of message I receive when sending an e-mail
>> > > that
>> > > has no attachments. (I typed the name of the html document that it
>> > > wants
>> > > to save into Google, but it came back with nothing).
>> > >
>> > > File Download:
>> > > Do you want to save this file?
>> > > Name: (35E9790D-B13F-4741-B4AB-CCD71DF3EBB2).html
>> > > Type: HTML Document, 640KB
>> > > From: C:\Users\Stan\AppData\Local\Microsoft\Windo.
>> > > Save or Cancel
>> > > Then message about internet file safety
>> > >
>> > > Or same thing but with the file name:
>> > >
>> > > (488C5E30-416D-4E3C-91B0-1388DECFFF89).html
>> > >
>> > > The third shows the error message associated with Windows Update.
>> > > When I
>> > > run the fix in: Control Panel Æ Troubleshooting Æ System & Security Æ
>> > > Windows update, the Windows Update switches ON. However, within a few
>> > > hours something in the Classic Menus software switches Windows Update
>> > > OFF
>> > > and if you try to access the Windows Update website, the computer
>> > > hangs.
>> > > When the Windows Update switches OFF it does not coincide with any
>> > > particular computer activity (such as opening a program or sending an
>> > > e-mail).
>> > >
>> > > Services:
>> > > Windows could not srart the Windows Update service on Local Computer.
>> > > Error 2: The system cannot find the file specified.
>> > > OK
>> > >
>> > > I am unable to help him with this as if the answer is not simply to
>> > > get
>> > > rid of the blasted `classic menu' then I am afraid that the cause of
>> > > the
>> > > problem is quite beyond me. Being with AOL I don't ever use Outlook.
>> > > I
>> > > have suggested that perhaps he should follow the instruction of the
>> > > first
>> > > message and disable or delete the App.
>> > >
>> > > Your advice would be greatly appreciated.
>> > >
>> > > Regards,
>> > > Chris
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> > > ------------------------------------
>> > >
>> > > Visit Simply Computers Tech Support Group and Helpdesk (24x7).
>> > > Providing
>> > > 100% free Computer Tech Support since 1999. With over 12,000 members
>> > > Simply Computers is one of the largest and most active Tech Support
>> > > Forums
>> > > on the Internet.
>> > > http://tech.groups.yahoo.com/group/simplycomputers2
>> > >
>> > > Yahoo! Groups Links
>> > >
>> > >
>> > >
>> > >
>> >
>>
>
>
>
>
> ------------------------------------
>
> Visit Simply Computers Tech Support Group and Helpdesk (24x7). Providing
> 100% free Computer Tech Support since 1999. With over 12,000 members
> Simply Computers is one of the largest and most active Tech Support Forums
> on the Internet.
> http://tech.groups.yahoo.com/group/simplycomputers2
>
> Yahoo! Groups Links
>
>
>
>
http://tech.groups.yahoo.com/group/simplycomputers2
0 comments:
Post a Comment
Note: Only a member of this blog may post a comment.