I am asking for help on behalf of a friend who is not a group joining person.
He has been having problems on a fairly new computer with Windows 7 when boot up could take about 10 minutes and programs had difficulty in starting. In particular there were problems allied to Outlook. The guys that he purchased from have at various times told him that he needs to have a completely new hard drive and start again. Then they decided that the problem was being caused by BulGuard anti virus system - which is the one that they recomend and install on their machines. I gather that this has been removed although I am not sure what he uses instead. The guys keep taking away the computer and returning it with little or no apparent improvement.
The computer has been returned to him and now boots at reasonable speed but he is still having problems as listed below. Any advice would be appreciated. Following is his email to me:
The first message I have received about six times now when I try to open Outlook and it hangs. (I now know that the problem lies with the third-party Classic Menus software. I have switched off the menus in Outlook (which now starts okay – but it has not cured the constant messages about saving spurious files), Excel and PowerPoint, but not in Word, as I use this constantly and I have not got the time to find out where they have put all of the buttons I use each day. When I have some time I'm going to remove the Classic Menus software and install the free version I came across the other day to see if that helps).
Microsoft Outlook:
Outlook experienced a serious problem with the `addintools classic menu for outlook 2010' add-in.If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in? Yes or No.
The second shows the type of message I receive when sending an e-mail that has no attachments. (I typed the name of the html document that it wants to save into Google, but it came back with nothing).
File Download:
Do you want to save this file?
Name: (35E9790D-B13F-4741-B4AB-CCD71DF3EBB2).html
Type: HTML Document, 640KB
From: C:\Users\Stan\AppData\Local\Microsoft\Windo…
Save or Cancel
Then message about internet file safety
Or same thing but with the file name:
(488C5E30-416D-4E3C-91B0-1388DECFFF89).html
The third shows the error message associated with Windows Update. When I run the fix in: Control Panel Æ Troubleshooting Æ System & Security Æ Windows update, the Windows Update switches ON. However, within a few hours something in the Classic Menus software switches Windows Update OFF and if you try to access the Windows Update website, the computer hangs. When the Windows Update switches OFF it does not coincide with any particular computer activity (such as opening a program or sending an e-mail).
Services:
Windows could not srart the Windows Update service on Local Computer.
Error 2: The system cannot find the file specified.
OK
I am unable to help him with this as if the answer is not simply to get rid of the blasted `classic menu' then I am afraid that the cause of the problem is quite beyond me. Being with AOL I don't ever use Outlook. I have suggested that perhaps he should follow the instruction of the first message and disable or delete the App.
Your advice would be greatly appreciated.
Regards,
Chris
http://tech.groups.yahoo.com/group/simplycomputers2
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