I did not uninstall AVG before installing AVAST.
--- In simplycomputers2@yahoogroups.com, "Alan" <snavenala@...> wrote:
>
> I'm puzzled Roger. What makes you think the system is infected so badly? Why
> is everyone so keen to get the OP to take the hard drive out and hook it up
> to another computer, then as other members have suggested, maybe even wipe
> the hard drive and re-install everything? This is a lot of work, possibly
> unnecessarily. The reason I suggested System Restore in this case is because
> there's nothing to lose and it could be a quick fix if it isn't a viral
> problem.
>
> A. Nobody is sure the OP has a virus. If you look at his first mail he said
> he'd switched from AVG to Avast and 'he thought' he'd caught a virus in
> between. What are the chances of catching a virus in the few minutes between
> switching from AVG to Avast?
> B. He described no viral symptoms other than not being able to start up in
> normal mode.
> C. I at least know nothing about tacowl or his computer skills and I asked
> him if he'd uninstalled AVG properly before installing Avast. I've seen no
> reply since. Maybe he's an advanced user or maybe he's a novice. Who knows.
> D. All of the symptoms he describes in Safe Mode (Avast not reacting, IE
> pages not displaying, Security Center not working etc.) can be attributed to
> the fact that he's in Safe Mode and not Safe Mode with networking i.e.
> there's no Internet. I just hooked up a PC with XP, started it up in Safe
> Mode and sure enough, the antivirus program, MSE, acts like you can't do
> anything at all with it and the Windows Security Center service is switched
> off. Likewise his Avast.
> E. He can still get into Safe Mode so the obvious choice for me at least
> would be to use System Restore then scan the computer thoroughly afterwards.
> This could save a lot of work.
>
> The word 'switch' caught my eye. I have a laptop here at the moment that
> belonged to somebody who had no faith in MSE (I'd sold it to him last
> November and lost touch with him after that). So he went and bought Norton
> 360. For some reason he was unhappy with that so he went out and bought
> Panda Global Protection - this person is obviously not a member of
> SimplyComputers2 ;-) But he never removed the previous antivirus programs
> before installing the new ones - twice. Apparently, the laptop refused to
> boot after that. I couldn't get into Safe Mode even or Last Known
> Configuration. Nothing worked. But I only discovered this after I took out
> the hard drive and saw these other antivirus programs on there. After
> fishing a bit, the full story came out. The reason that this person's laptop
> here isn't booting obviously has nothing to do with a virus. That's why I
> tried to ask tacowl if he'd removed AVG properly. Maybe I'm on the wrong
> track but it's frustrating sometimes getting no reaction at all to basic
> questions.
>
> I just have serious doubts about this 'infection'. It certainly won't hurt
> for the OP to go out and buy a SATA/IDE to USB adapter for $20, remove the
> hard drive and hook it up to another computer to scan for viruses. My point
> was that it can't do any harm to try a simple system restore first in this
> case. But I seem to be in the minority.
>
> Alan
>
>
>
>
>
>
> -----Oorspronkelijk bericht-----
> Van: simplycomputers2@yahoogroups.com
> [mailto:simplycomputers2@yahoogroups.com] Namens RogerX19
> Verzonden: vrijdag 30 december 2011 18:52
> Aan: simplycomputers2@yahoogroups.com
> Onderwerp: Re: [Simply Computers] HELP!
>
> Your computer seems to be infected so badly that your System Restore points
> will be infected also, if System Restore even works!
>
> As the others have said, a good solution would be to remove the hard drive
> and connect it to another computer, and then use the second computer to run
> antivirus scans on the drive.
>
> You do not actually have to install the drive INTO another computer, you can
> connect it externally via USB, as Mike noted.
>
> I have not used the particular drive adapters that Mike gave links to , but
> I have used one from Apricorn that works perfectly each time:
>
> http://www.amazon.com/Apricorn-Drivewire-Universal-Adapter-2-5IN/dp/B000QY9K
> IS/ref=sr_1_1?ie=UTF8&qid=1325267402&sr=8-1
>
> It's more expensive ($35.00) than others, but it has paid for itself over
> the years.
>
> rogerX
>
>
>
> --- In simplycomputers2@yahoogroups.com, "tacowl" <tacowl@> wrote:
> >
> > How do you do that?
> >
> > --- In simplycomputers2@yahoogroups.com, "C. Michael Stone" <Enots123@>
> wrote:
> > >
> > >
> > >
> > > I'm with Vincent on this one. I don't System Restore will help the
> problem. Removing the drive and scanning it on another computer is the first
> thing I would do.
> > >
> > >
> > >
> > >
> > >
> > >
> > > Mike Stone
> > >
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Alan <snavenala@>
> > > To: simplycomputers2 <simplycomputers2@yahoogroups.com>
> > > Sent: Wed, Dec 28, 2011 11:59 pm
> > > Subject: RE: [Simply Computers] HELP!
> > >
> > >
> > >
> > >
> > >
> > > Since you can get into Safe Mode, I would suggest doing a system
> > > restore and going back to a point before you installed Avast. Then
> > > start afresh. Did you uninstall AVG properly before installing
> > > Avast? There's also a removal tool available for this now.
> > >
> > > There's no point in trying to get everything to work smoothly in
> > > Safe Mode because a lot of services just aren't running. e.g. your
> > > Internet won't be working at all unless you started up in 'Safe Mode
> > > with networking' rather than just Safe Mode. Rather try to get back
> > > to a good working normal mode with system restore.
> > >
> > > If you haven't used it before, in Vista, click Start - All Programs
> > > -
> > > Accessories- System Tools - System Restore. If you don't see a
> > > restore point going back far enough (give yourself a better chance
> > > by going back a bit farther than when the problem started),
> > > checkmark the box to show restore points older than five days.
> > >
> > > Alan
> > >
> > > -----Oorspronkelijk bericht-----
> > > Van: simplycomputers2@yahoogroups.com
> > > [mailto:simplycomputers2@yahoogroups.com] Namens tacowl
> > > Verzonden: donderdag 29 december 2011 5:02
> > > Aan: simplycomputers2@yahoogroups.com
> > > Onderwerp: Re: [Simply Computers] HELP!
> > >
> > > When I start the computer in normal mode and I put in my password,
> > > it acts like the computer is going to go through the regular steps
> > > but it does not and instead the screen says that it is logging off,
> > > it logs off and then restarts and goes back to the password page.
> > > If I go into safe mode and pull up AVAST ANTIVIRUS program, the
> > > screen says it is not protecting the computer, but when I try to fix
> > > it by clicking the "fix now" box or the "start program" box, nothing
> happens.
> > > Also the Windows Security Center is turned off and cannot be turned back
> on.
> > > When I try to click on the words to get the latest security center
> > > information from Microsoft, the web page cannot be displayed and
> > > when I try to set up Internet Explorer 9 with the recommended
> > > security and compatibility settings the web page cannot be displayed
> > > and at the bottom of the page it states that your current security
> > > settings are putting your computer at risk. When I click on fix
> settings for me, nothing happens.
> > > Also, when I click diagnose connection problems, it says I cannot
> > > run diagnostics in safe mode but I must be in normal mode (where I
> > > go into a loop of putting in the password, logging off, and then
> restarting.
> > > --- In simplycomputers2@yahoogroups.com, "C. Michael Stone"
> > > <Enots123@>
> > > wrote:
> > > >
> > > > Please clarify what you mean by theses two statements from you first
> post:
> > > >
> > > >
> > > > I cannot get into normal mode because when I log in, the computer
> > > > logs off
> > > >
> > > >
> > > > I go into safe mode I cannot adjust AVAST so that it will work.
> > > >
> > > >
> > > > Mike Stone
> > > >
> > > >
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: tacowl <tacowl@>
> > > > To: simplycomputers2 <simplycomputers2@yahoogroups.com>
> > > > Sent: Wed, Dec 28, 2011 12:20 pm
> > > > Subject: Re: [Simply Computers] HELP!
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > I ran Malwarebytes which I had previously installed in the
> > > > computer but
> > > the results said that there were no viruses found even though the
> > > computer still operates the same as my other post.
> > > >
> > > > --- In simplycomputers2@yahoogroups.com, "C. Michael Stone"
> > > > <Enots123@>
> > > wrote:
> > > > >
> > > > > Download the free version of Malwarebytes and run it and report
> back.
> > > > >
> > > > >
> > > > > Mike Stone
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > -----Original Message-----
> > > > > From: tacowl <tacowl@>
> > > > > To: simplycomputers2 <simplycomputers2@yahoogroups.com>
> > > > > Sent: Tue, Dec 27, 2011 5:16 am
> > > > > Subject: [Simply Computers] HELP!
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > I appreciate all the help all of you have given me in the past.
> > > > > I need your help again. This time its a Compaq Presario running
> > > > > Windows
> > > Vista Premium Home. I had free AVG on it but then switched to free
> > > AVAST and I think I got a virus before AVAST kicked in. Now I cannot
> > > get into normal mode because when I log in, the computer logs off
> > > and when I go into safe mode I cannot adjust AVAST so that it will work.
> > > > > Please help!
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > [Non-text portions of this message have been removed]
> > > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > [Non-text portions of this message have been removed]
> > > >
> > >
> > > ------------------------------------
> > >
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> > >
> > > Yahoo! Groups Links
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > [Non-text portions of this message have been removed]
> > >
> >
>
>
>
>
> ------------------------------------
>
> Visit Simply Computers Tech Support Group and Helpdesk (24x7). Providing
> 100% free Computer Tech Support since 1999. With over 12,000 members Simply
> Computers is one of the largest and most active Tech Support Forums on the
> Internet.
> http://tech.groups.yahoo.com/group/simplycomputers2
>
> Yahoo! Groups Links
>
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