Thursday, September 29, 2011

[Simply Computers] Re: Requesting fees for providing help

 

Roger. I do it because I enjoy helping people.. And Like everyone.. Sometimes I need advice..... None of us quit learning I reckon .

I know some us do not always agree,but that can be a good thing sometimes.
I do a ton of computer work .But sometimes I get stumped too .

--- In simplycomputers2@yahoogroups.com, "RogerX19" <helpmeroger@...> wrote:
>
> Hello Vincent,
>
> I was a little surprised about your posting that a person asking for compensation for their work should be reported to the Group's owner for removal.
>
> Many of us offer tech support in this Group for free, but that is just advice ... the user still has to do the actual work.
>
> If someone offers to do the work for the person, is there no way (as far as this Group is concerned) for them to be fairly compensated for the work they do?
>
> I had not read the rules for this Group in some time, so when back just now and did so.
>
> Sure enough, one of the rules is:
>
> "THIS GROUP IS A FREE SERVICE: Ignore and report any member that requests compensation"
>
> I'm glad this issue came to the forefront before I violated that rule!
>
> Obviously there are people who are always trying to scam someone else out of their money, but there are also honest people who are ready to do the work that someone either can't, or won't, do for themselves, for which they expect to be fairly compensated.
>
> I don't know the circumstances behind the instance that you mentioned, but was $28 an exorbitant fee for the work the person was offering to do?
>
> It's becoming more and more prevalent that once a computer gets infected by some malware, the existing anti-malware products cannot completely clean out the infection AND restore the computer to original running condition.
>
> Often malware infects operating system files to the extent that, once removed, the computer still does not function properly.
>
> We have had numerous reports on this board of people using the formerly-highly-recommended SuperAntiSpyware, only to find that it rendered their computer almost totally unusable!
>
> It is becoming commonplace that, in such instances, the only resolution is to delete the operating partition, re-partition the drive, then restore the operating system, along with all updates, applications etc. etc.
>
> As this can easily be an all-day affair, is it inappropriate to offer to do this for someone for a fee?
>
> I would also like to note that offering to help someone for a fee is not the same as demanding that they pay a fee (as in the case of computer hijacking, where the computer is first infected, then the offending party offers to repair it for a fee)
>
> Perhaps there is no way this Group can filter out who is a legitimate repair person, and who is a scammer, but what are we to tell people who come here for help? If we suspect that they need "hands-on" repair instead of just advice, who do we send them to?
>
> It's easy to recommend that they find a "reputable repair shop" in their area ... but how do they do that?
>
> Do you have one in your area?
>
> Who do you refer people to? Best Buy? Make-It-Work? A local mom-and-pop computer repair shop? do you have those in your area?
>
> Computer disinfecting is getting more and more time consuming, and that time is getting more valuable, hence the tendency to want to be compensated for it.
>
> Again, I'm glad this issue was brought to the fore.
>
> rogerX
>
>
>
>
>
>
> --- In simplycomputers2@yahoogroups.com, "vincentwinterling" <vwinterling@> wrote:
> >
> > Dear Simplycomputers2 membership:
> >
> > A distraught new list member, who has now left the list, contacted the owner's group the other day to express concern that their request for assistance was met by a reply from a list member, "Eric," who requested a fee of $28 to help him with his problem.
> >
> > While we would hope it would not have to be stated, we are a free group. Assistance for problems is always offered without cost to members.
> >
> > If you are ever requested to provide payment for services by any list member, please report it immediately to the owner's group (simplycomputers2-owner@yahoogroups.com) and we will promptly remove that person from our group.
> >
> > Thank you.
> >
>

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